Thank you for shopping at Flamio. We want you to be completely satisfied with your purchase. However, if you are not entirely satisfied, we are here to help.
Quick Summary: You have 7 Days to return an item from the date you received it.
1. Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Clothing items must have original tags attached.
2. The Refund Process
Inspection
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
Approval
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
Credit
You will receive the credit within 5-7 business days, depending on your card issuer's policies.
3. Non-Returnable Items
Certain types of items cannot be returned, including:
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@flamio.in.
5. Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Contact Us
If you have any questions on how to return your item to us, contact us:
Customer Support
support@flamio.in